- THE AWARD-WINNING CLINIC IN BOLTON
Client information
To Discuss your beauty plans book in for a consultation starting your main interest and please arrive ten minutes early so you feel relaxed. Put some time aside for yourself, whether it is for total relaxation, beauty problems or those uplifting cosmetic treatments. Let us help you rejuvenate your body and relax your mind in the perfect environment. Our friendly staff are here for YOU.
Deposits
For bookings that last one hour or more a deposit of 50% may be asked at the time of booking. This can also be paid over the phone. Deposits are totally refunded with 24 hour notice cancellation. Deposits can also be moved to your amended appointment times and dates.
Cancellations
Please give more than 24 hours notice if cancellations occur. Less than 24 hours will incur a charge of 50% of your total treatment cost and will be added to your next appointment. No shows will be charged in full. This notice will allow us to accommodate clients on the waiting list. If you do not cancel one of your course treatments in advance the same cancellation system applies.
Late for appointment
If YOU are unavoidably late for your appointment we will work as a team to make sure that all your needs are still taken care of but please understand sometimes this may not be possible. If WE are unavoidably late for your appointment, we apologise as sometimes this is out of our control.
Medical conditions
If you have any known medical condition or allergy that may affect your treatment within the clinic please inform us prior to arranging your consultation, and indeed if you have any health changes or medications that could alter your treatment response post consultation.
Help us
If you are ever dissatisfied with your experience, let us know so we can learn from your experience and perfect it for next time. If you are very satisfied with your experience we love hearing this, you can leave us a review on Google, Facebook or Instagram.
Treatment prices
All treatments include VAT at the rate 20%. All prices are correct at the time of going to print. We reserve the right to change prices without prior notice, or correct print error.
Payment
All major Credit and Debit Cards are accepted. Not American Express.
Gift vouchers
Vouchers can be arranged and paid for and posted to you or the client. Vouchers are valid for 6 months only. When booking please state the Voucher Number, this will secure your booking. The same cancellation charges apply to Voucher holders. A no show will prevent the Voucher from being used again.
At Evolve, we truly care about your experience. If something hasn’t gone quite right, we’d love the chance to put it right. Here’s how you can let us know:
Talk to us
If you’re unhappy or concerned about any part of your treatment or visit, please speak to your Therapist or our Front-of-House Team as soon as possible. Often, things can be sorted quickly and easily with a chat.
Pop us a message
Prefer to put it in writing? No problem. You can email us at info@involveskinclinic.com. Just provide a few details about what happened and how you’re feeling.
We’ll look into it
Once we hear from you, we’ll acknowledge your message within 2 working days and aim to give you a full response within 7 working days. If it takes longer (rare, but possible), we’ll keep you updated.
Let’s resolve it together
Our goal is always to resolve things fairly and with care. We’ll offer any explanations, solutions, or next steps clearly – and make sure you feel listened to.
We’re always learning and improving, so thank you for helping us do better.
At Evolve, we are committed to delivering the highest standard of care and customer service. If you are dissatisfied with any aspect of your treatment or experience, we encourage you to let us know so we can address your concerns promptly and appropriately.
Raising a concern informally
In the first instance, we recommend raising any concerns with your Treating Practitioner or a member of the Clinic Team at the time of your appointment. Many issues can be resolved immediately through open communication.
Submitting a formal complaint
If you feel your concern has not been resolved informally, you may submit a formal complaint in writing. Please include your full name, contact details, date of treatment, name of Practitioner, and a clear description of the issue.
Complaints can be submitted via:
Acknowledgment
We’re always learning and improving, so thank you for helping us do better.
Investigation and response
We will conduct a thorough investigation and aim to respond in full within 10 working days. If further time is required, we will inform you of the reason and provide an estimated timeframe for resolution.
Resolution
We will provide a written outcome outlining the findings of the investigation and any actions we propose to take. We strive to handle all complaints fairly, respectfully, and with confidentiality.
Escalation
If you are not satisfied with the outcome, you may request a review by Senior Management. Should the matter remain unresolved, we will advise you on appropriate external bodies or regulators you may contact e.g. the General Medical Council, Health and Care Professions Council, or relevant insurance body, depending on the practitioner involved.
We appreciate all feedback, as it helps us to improve our services and continue to provide the best care possible.
